Privacy Policy
Last Updated: 14 August 2026
This Privacy Policy explains how Eventsbox India (“Eventsbox India”, “Eventsbox”, “we”, “our” or “us”) collects, uses, stores and protects personal information when you use eventsboxindia.com and our related ticketing and event management services.
We are committed to respecting your privacy and handling personal information responsibly and in accordance with applicable laws in India, including applicable provisions of the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, and other applicable laws and regulations as they come into force.
By accessing or using eventsboxindia.com, creating an account, purchasing tickets, registering for an event or creating an event through our platform, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you use Eventsbox India.
We may collect information including:
• Your name
• Email address
• Mobile or telephone number
• Billing information
• Account username and login information
• Event registration information
• Ticket purchase and booking information
• Transaction details
• Event organiser or business information
• Communications with our customer support team
• Information you voluntarily provide when creating or managing an event
• Information submitted through contact forms or other website forms
Where necessary, we may also collect other information required to provide a particular service or comply with applicable legal requirements.
2. Payment Information
When you purchase a ticket or make another payment through Eventsbox India, payments may be processed by third-party payment gateways or financial service providers.
Depending on the payment provider used, your payment details may be collected and processed directly by that provider.
Eventsbox India may receive information relating to your transaction, such as:
• Transaction reference number
• Payment status
• Amount paid
• Payment method type
• Refund information
We do not necessarily receive or store complete debit card, credit card, UPI or banking credentials where these are processed directly by an authorised payment service provider.
3. Information Collected Automatically
When you visit eventsboxindia.com, certain technical information may be collected automatically.
This may include:
• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website or source
• Website interaction information
• General location information derived from your device or IP address
• Cookies and similar technology identifiers
We may use this information to operate our website, analyse visitor behaviour, improve performance, detect technical problems and improve our services.
4. How We Use Your Personal Information
We may use your personal information to:
• Create and manage your Eventsbox India account.
• Process event registrations and ticket purchases.
• Deliver tickets and booking confirmations.
• Facilitate event check-in and ticket verification.
• Process payments and refunds.
• Provide customer support.
• Communicate important information about your booking or event.
• Allow event organisers to manage their events and attendees.
• Prevent fraudulent or unauthorised transactions.
• Maintain the security and functionality of our platform.
• Analyse and improve our website and services.
• Send service-related notifications.
• Send promotional or marketing communications where permitted and where appropriate consent has been obtained.
• Comply with legal, regulatory, tax, accounting or reporting obligations.
• Establish, exercise or defend legal claims where necessary.
We will seek to process personal data for lawful and specified purposes and, where consent is relied upon, applicable Indian law provides for consent to be specific and informed.
5. Event Organisers and Attendee Information
Eventsbox India provides technology that allows event organisers to create events and sell or distribute tickets.
When you register for or purchase tickets to an event, some of your information may be made available to the relevant event organiser where necessary to:
• Manage your booking.
• Verify your ticket.
• Manage event entry.
• Communicate important event information.
• Respond to attendee enquiries.
• Operate and administer the event.
Event organisers may have their own privacy practices.
Where an event organiser independently determines how your personal information will be used outside the Eventsbox India platform, their own privacy obligations and policies may apply.
We encourage users to review relevant organiser information before providing additional personal information directly to an organiser.
6. Sharing Your Personal Information
We do not sell your personal information.
We may share personal information where reasonably necessary with:
• Event organisers for events you register for or purchase tickets to.
• Payment gateways and payment processors.
• Website hosting and technology providers.
• Email and communication service providers.
• Customer support providers.
• Analytics and website performance providers.
• Professional advisers such as accountants, auditors or lawyers.
• Government bodies, regulators or law enforcement authorities where legally required.
• Other service providers that help us operate Eventsbox India.
Third-party service providers are provided only with information reasonably necessary for the services they perform and are expected to handle information appropriately.
7. Cookies and Similar Technologies
Eventsbox India may use cookies and similar technologies to:
• Keep users logged into their accounts.
• Remember preferences.
• Enable essential website functionality.
• Analyse website traffic.
• Understand how visitors use the platform.
• Improve website performance.
• Measure marketing campaigns.
• Provide relevant advertising where applicable.
You may be able to control or disable certain cookies through your browser settings.
Disabling certain cookies may affect the functionality of parts of the website.
8. Marketing Communications
Where permitted by applicable law, we may send you information about:
• Upcoming events
• Eventsbox India services
• Special offers
• Platform announcements
• Promotional opportunities
Where consent is required, we will seek the appropriate permission before sending such communications.
You may unsubscribe from promotional emails by using the unsubscribe option included in the communication or by contacting us.
Service-related communications about your account, ticket or transaction may still be sent where necessary.
9. Data Security
We take reasonable technical and organisational measures designed to protect personal information from:
• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction
Indian data-protection legislation includes obligations concerning reasonable security safeguards for personal data.
However, no internet transmission, website, database or electronic storage system can be guaranteed to be completely secure.
You are responsible for keeping your Eventsbox India account password and login credentials confidential.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required for:
• Providing our services
• Maintaining transaction and booking records
• Resolving disputes
• Preventing fraud
• Meeting accounting or taxation obligations
• Complying with legal requirements
• Enforcing our agreements
Personal information that is no longer reasonably required may be deleted, anonymised or securely disposed of, subject to applicable legal requirements.
The DPDP framework includes requirements concerning retention and erasure that are subject to its phased commencement.
11. Your Privacy Rights
Subject to applicable law and the commencement of relevant statutory provisions, you may have rights relating to your personal data, including rights to:
• Request information about the personal data we process.
• Request correction of inaccurate or incomplete personal information.
• Request updating of personal information.
• Request deletion or erasure where applicable.
• Withdraw consent where processing is based on consent.
• Raise a grievance regarding the handling of your personal information.
Certain requests may be restricted where we are required to retain information by law or where another lawful basis permits continued processing.
When applicable, we may need to verify your identity before processing a privacy-related request.
12. Withdrawal of Consent
Where we rely on your consent to process personal information, you may request to withdraw that consent.
Withdrawal of consent will not necessarily affect processing that was lawful before the withdrawal.
Certain services may not be available if the information required to provide those services can no longer be processed.
The DPDP framework requires withdrawal of consent to be available where consent is the basis for processing, subject to the applicable commencement provisions.
13. Children’s Privacy
Eventsbox India is primarily intended for users who are legally capable of using our services and entering into transactions.
Where personal information relating to a child is processed, we will seek to handle such information in accordance with applicable Indian laws and any requirements relating to parental or guardian consent that apply to our services.
Event organisers are responsible for clearly communicating age restrictions or requirements applicable to their individual events.
14. International Data Transfers
Some of the service providers or technology systems used to operate Eventsbox India may process or store information outside India.
Where personal information is transferred internationally, we will seek to handle such transfers in accordance with applicable Indian laws and any restrictions issued by the Government of India.
The Digital Personal Data Protection Rules include provisions concerning transfers of personal data outside India, subject to their commencement timetable.
15. Third-Party Websites
Our website may contain links to third-party websites, event organiser websites, social media platforms, payment providers or other external services.
Eventsbox India is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
16. Analytics and Advertising
We may use third-party analytics and advertising technologies to understand website performance, measure campaigns and improve our services.
These providers may use cookies or similar technologies according to their own privacy policies.
Where required, appropriate consent mechanisms may be provided for non-essential cookies or similar technologies.
17. Data Breaches
If we become aware of a personal data breach, we will take reasonable steps to investigate, contain and address the incident.
Where required by applicable law, we will notify affected individuals and/or the appropriate authority in the manner required by law.
India’s DPDP framework includes breach-related obligations for Data Fiduciaries, with the substantive obligations subject to the statutory commencement schedule.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
• Changes to our services
• Changes to our technology
• Changes in our business practices
• Changes in legal or regulatory requirements
The latest version will be published on eventsboxindia.com with an updated “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
19. Contacting Us
If you have questions about this Privacy Policy, would like to raise a privacy concern or wish to make a request relating to your personal information, please contact:
Eventsbox India
🌐 eventsboxindia.com
📧 privacy-policy@eventsbox.com.au
You may also contact us through the Contact Us page available on eventsboxindia.com.
If Eventsbox India establishes a dedicated India privacy or grievance email address, that address should replace the email above.
20. Consent and Acceptance
By using eventsboxindia.com and providing your personal information, you acknowledge that you have read and understood this Privacy Policy.
Where your consent is required for a particular use of personal information, Eventsbox India may request that consent separately at the relevant point of collection.
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